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Qatar Airways named best airline in the world

August 2012



Qatar Airways has once again triumphed at the annual Skytrax World Airline Awards, winning three top accolades.

This includes the main award of World’s Best Airline for the second year running.

The Doha-based carrier retained the coveted title of Airline of the Year 2012 and notched up two further awards – Best Airline in the Middle East for the seventh consecutive year and the Best Airline Staff Service award in the Middle East.

Its chief executive officer Akbar al Baker received the award at the annual Skytrax World Airline Awards at the UK’s Farnborough Air Show from Edward Plaisted, chief executive officer of Skytrax.

The winners were announced at an awards ceremony attended by leading figures from the global aviation industry at Farnborough, the world’s largest aerospace event.

The Skytrax awards, conducted by the global aviation research organisation, polled more than 18 million business and leisure air travellers from more than 100 countries.

Baker hailed the achievements as “fantastic recognition” of all employees at Qatar Airways for the dedication and commitment to their job.

“I am extremely proud of the adulation given once again by the very people who fly – the travelling public, for their support and faith in Qatar Airways,” he said after being presented with the awards.

“Qatar Airways set out on a mission 15 years ago when we launched to be the world’s best airline and spread the airline’s quality brand to all corners of the world.

“Last year we achieved that. Retaining awards is always difficult, but we have managed to do so amid the tough competition which only shows we remain focused in our day to day job of offering passengers what they fully deserve – the highest standards of service both in the air and on the ground.

Air travellers were surveyed during a 10-month period by telephone, questionnaires and online about their experiences with airlines on the ground and in the air. The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.

The survey covered more than 200 airlines, from the largest international airlines to smaller domestic carriers.

Qatar Airways has seen rapid growth in just 15 years of operation, currently operating a modern fleet of 109 aircraft to 117 key business and leisure destinations.

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